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Once merchant has been contacted, add appropriate settings in Hub or any other associated system.
Call Center FAQ
If a merchant calls in and asks why they have not been contacted, please advise the merchant it can take 1-2 business days for a response from the associated team.
If it has been longer than 2 business days, send a follow-up email to the associated team (for the service the merchant requested) emails above and cc: addonrequests@spoton.com