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Loyalty Rewards

There are two ways for a loyalty account to be added to an Order: the Order View and from Checkout

From Order View

Action

Display

  1. Tap on Order number/name to see Apply Loyalty option

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2. Users can sign up with their phone number or by scanning QR code from the consumer app

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3. SpotOn Serve will recognize if it’s a new loyalty account or an existing one. available rewards will display

Info

Please note new loyalty accounts have no rewards available, unless there is a promotion for new sign-ups

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From Checkout

Action

Display

  1. Apply Loyalty banner is visible before selecting a payment method 

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2. Tapping Apply Loyalty shows the same phone number/QR code screen from above to sign in to loyalty. The number of spots earned from this order is displayed after payment

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3. If the phone number entered is associated with an existing loyalty account, the customer can see their earned rewards and can choose to redeem one

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4. Once a loyalty account is attached, the Redeem Reward banner displays with the phone number associated with the loyalty account

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5. After paying, the summary will display:

  • The number of spots spent (and the subsequent monetary discount that is deducted from the Sale Amount)

  • The number of spots earned from this order 

  • The number of spots remaining on this loyalty account

Info

Note: This information will be printed on the reciept.

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