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Order Pacing
Pacing eliminates the risk of being inundated at any given time, taking the stress and guesswork out of managing your online ordering system.
Instead of managing orders manually, managers can set a rule to allow orders to come through, set by total dollar amount for any day or time based on a number of orders.
Customers can place an order in confidence during busy/peak hours knowing that their order will processed in the estimated time presented to them.
Order Pacing Benefits
Control orders based on kitchen capacity. Set up a rule to restrict new online orders from being placed one the block is full according to pre-set criteria
Set a pace that works for you. Select the time of day and days of the week to apply the rule.
Override special occasions. Have a special event coming up? You can temporarily change the criteria for a specific time and date.
Manage large orders and requests. Set a maximum dollar amount per order, your customers will be prompted to call the restaurant to check availability for large orders.
BOH Setup
Action | Display |
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1. Click on the Locations icon |  |
2. Select the appropriate Location |  |
3. Scroll to the SpotOn Online Ordering Settings section 4. Tick the Order Pacing Enabled checkbox 5. Return to the BOH home page |  |
6. Click on the Job Positions icon |  |
7. Select the job position(s) that you would like to access the Online Ordering Settings screen in the FOH 8. Scroll to the Order Management section, and check the Online Ordering Settings Screen checkbox |  |
New Pacing Setup (FOH)
Action | Display |
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1. In the FOH, click Show Commands in the Command Bar to access the Select Command… menu 2. Tap the Online Ordering Pacing button |  |
Pacing Overrides (FOH)
Action | Display |
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Order Pacing FAQs
How does pacing handle large orders?
You have the ability to set a maximum dollar amount per order. The online ordering system will prompt the customer to call the restaurant for availability if their order total exceeds the set maximum dollar amount.
Does pacing apply to orders placed via third party apps/services?
Pacing only applies to the orders placed through SpotOn Order. DIneloyal, ItsaCheckmate, and 3rd party apps and services cannot be monitored with Order Pacing.