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Action | Display |
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Start an order Press the Show Commands button Tap Customer Info
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4. Search for the customer, or add new customer 5. Attach the customer to the order, or attach the customer and schedule the order 6. Hit Send, and the first message will be sent | Info |
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If the message thread was started via an order from SpotOn Order and the customer input their name, the name will appear here, otherwise it will just show the number Notifications/Texts show up when an online order is placed and the default text is sent out OR the customer texts the restaurant This shows in reverse sort order with the most recent at the top There is no way from the frontend for the merchant to start a new unsolicited thread/conversation with a customer You can delete individual conversations, otherwise conversations will be deleted after 100 days
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If you click into a thread, you’ll see the conversation on the left hand side and the order(s) on the right hand side. If multiple orders are tied to this customer, you can select one of them, then click/tap on Edit Order to navigate to the Order View to edit the order
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Clicking into a notification to view the conversation will mark the notification as read. |
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| Note |
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If a message fails to send, it will change to an alert icon instead of a time stamp |
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FAQs
Are pictures supported?
No, an inbound text with a picture will not send/show up
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Is there a character limit?
950 characters
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Can I block numbers?
Yes, in BOH you have to manually add the phone number to the Blocked Numbers list under Locations > Settings Note: We do keep a record of blocked incoming text messages in the database (for 1 year). Contact Restaurant Support for assistance. |  Image Added |