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Action

Display

1. Use the left hand navigation menu to select Sales, then click Disputes, or if you have new disputes, click View Disputes Report in the red banner near the top of your dashboard

  • The Disputes Report page will open

  • On the Disputes Report page, you will see all the disputes associated with your account, each row contains:

    • Date the dispute was created

    • Case Number

    • Transaction ID

    • Current Status

    • Amount

2. Use the Date buttons to select if the appropriate date range, if needed

3. Use the Status filter drop down menu to view specific dispute statuses:

  • All statuses

  • Action Required

  • Under Review

  • Case Closed

4. Select a dispute to view the details

5. Click Appeal Dispute to view instructions to fight the dispute

Tip

To submit the appeal, you will need to provide the Case Number, and Amount along with the following information:

For Products:

  • Proof of delivery: tracking number, signed delivery confirmation, or any other proof

  • If the item had delayed deliver provide the signed terms and conditions that state the expected delivery date

For Services:

  • Proof of payment: signed invoice showing service was completed and the cardholder was satisfied

6. Click Submit Appeal Online to upload the documents for appeal

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