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QR Group Order & Pay
Multiple customers will be able to collaborate on one order together in real-time. When customers “join the order”, other customers will see that on their own device. Same for when other customers add items to the bag, send items to the kitchen & pay for the bill.
Customer QR Group Order Flow
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Scanning the QR Code & Viewing the MenuThe first thing customers will see when scanning the QR code is the menu. This is so they can browse the menu & look at the details of the items before starting or joining an order. | |||||||||||||
Joining an Order & Viewing the MenuOnce a customer joins an order they will see their first initial highlighted, and the initials of any other guests who are on the order with them. | |||||||||||||
When customers are joining the order, we will now require a guest name. This is crucial for the group ordering aspect of this experience.
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Inviting GuestsCustomers will be able to “invite guests” to join the order from the native share sheet functionality on their device.
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Bag ScreensPay Now Enabled | |||||||||||||
Pay Later Enabled | |||||||||||||
Sending Items to the Kitchen | |||||||||||||
Checking Out & Loyalty | |||||||||||||
FAQs
How do I set up Tip Percentage Defaults?
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Dont I have a page for this? If not, will create one Locations > Settings > Default tip percentage drop down > scroll to tip settings and add %s |
Can guests edit an order after it has been sent to the kitchen?
No, edits cannot be made by the guest after the order is sent.
How can I change the custom branding of my SpotOn Order website?
Please check out Custom Theming & Image Sizing to learn more.
What if the guests want to pay separately?
The server will have to run their payment separately, prior to other guests completing the QR Payment Flow.
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Is each guest prompted to pay their own total? Or is the person who goes to payment screen first expected to cover the full order? |
How do I close abandoned orders?
In the event that an order has been started, but then abandoned, any items would need to be removed/voided from the order, and then that $0 order can be closed.
Can guests transfer tables?
Guests do not have the ability to move from one table to another with QR Codes. If they wish to change tables, they will need to scan that table’s QR Code and begin again.
Can items be shared with the whole table?
Yes. Servers can do this after the item has been added to the order via the Item Commands Menu. Please see Move to Guest / For the Tablefor more information.