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Quick Links

Table of Contents

Add Guests

With SpotOn Restaurant POS it is easy to add additional guests to existing orders/tabs. Once added to the order, it is possible to add new menu items, or transfer items to the new guest(s).

Add Additional Guest to Order

Method 1

Action

Display

  1. Tap anywhere in the header of the order to open the Ticket Commands menu

  2. In the Ticket Commands menu, select Add Guest

  3. Confirm additional guest added to ticket

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Method 2

Action

Display

1. Tap anywhere in the header of the order to open the Ticket Commands menu

2. In the Ticket Commands menu, select Manage

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3. In the lower left, select the Add Guest button

  • The New Guest will appear in a new column

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Edit Guests

Changes to existing guests can easily be done a few different ways.

Change Guest Count

The guest count, i.e., adding or removing guests, can be done on any open orders.

Action

Display

  1. Tap anywhere in the header of the order to open the Ticket Commands menu

  2. In the Ticket Commands menu select Change Guest Count

  3. Enter the appropriate number of guests and press Accept

  4. Confirm ticket displays correct guest count

Info

If using the Change Guest Count feature to remove guests, only guests without assigned menu items can be removed. To remove guests with assigned menu items, you can either use the Remove Guests steps below OR first transfer the items to another guest, then change the guest count. 

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Rename Guest

If desired, it is possible to add a custom name for each guest to replace the default Guest #.

Action

Display

  1. Tap on the Guest name (the guest will become highlighted in blue) and then tap on the hamburger icon on the right hand side of the guest name to open the Guest Commands menu

  2. In the Guest Commands menu tap Rename

  3. Enter the guest name and press Accept

  4. Verify guest name displays correctly on the order

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Remove Guest

Note

Note: If you are removing a guest from an order that has assigned menu items you will need to either transfer their menu items to another guest (included in steps below) OR remove their menu items before removing the guest (See: Remove/Void Item from Order)

Remove Guests With No Assigned Menu Items

Action

Display

  1. Tap on the Guest name (they guest will become highlighted in blue) and then tap on the hamburger icon on the right hand side of the guest name to open the Guest Commands menu 

  2. In the Guest Commands menu select Remove

  3. Verify guest removed from order

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Remove Guests With Assigned Menu Items

Action

Display

  1. Tap on the Guest name (they guest will become highlighted in blue) and then tap on the hamburger icon on the right hand side of the guest name to open the Guest Commands menu 

  2. In the Guest Commands menu press Remove

  3. Select the guest to transfer the menu items to

  4. Confirm items have transferred to the selected guest and the removed guest no longer displays on the order ticket

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