Versions Compared

Old Version 4

changes.mady.by.user AH (Deactivated)

Saved on

compared with

New Version 5

changes.mady.by.user AH (Deactivated)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Action

Display

  1. Use the left hand navigation menu to select

Sales, then click Disputes, or if you have new disputes, click View Disputes Report in the red banner near the top of your dashboard

  • The Disputes Report page will open

  • On the Disputes Report page, you will see all the disputes associated with your account, each row contains:

    • Date the dispute was created

    • Case Number

    • Transaction ID

    • Current Status

    • Amount

  1. Use the

Date buttons to select the appropriate date range, if needed

  1. Use the

Status filter drop down menu to view specific dispute statuses:

  • All statuses

  • Action Required

  • Under Review

  • Case Closed

Image RemovedImage Added

 

  1. Select a dispute to view the details

  1. Click

Appeal Dispute to view instructions to fight the dispute

To submit the appeal, you will need to provide the Case Number, and Amount along with the following information:

For Products:

  • Proof of delivery: tracking number, signed delivery confirmation, or any other proof

  • If the item had delayed deliver provide the signed terms and conditions that state the expected delivery date

For Services:

  • Proof of payment: signed invoice showing service was completed and the cardholder was satisfied

  1. Click

Submit Appeal Online to upload the documents for appeal

...

Disputes & Chargeback Tutorial Video

...

Disputes & Chargeback Report FAQs

What is this report?

...

  • First chargeback/chargeback. The amount disputed by a customer has been debited from your account by the credit card company. You have a chance to appeal by responding to the chargeback within the given time frame. 

  • First reversal/reversal. Your appeal documents have been received and submitted to the issuing bank/credit card company to appeal the chargeback. A provisional credit has been issued to you (the client). The credit card company has 30 days to deny the appeal. 

  • Arbitration. A process where Visa determines financial liability between members for interchangeable transactions that are presented and have completed the dispute cycle.

  • Pre-arbitration. Your appeal has been denied by the credit card company/issuing bank. You have the option to have your card company (Visa, MC, etc.) review the case. For Visa, the minimum fee is $500.00 and could be more if any technical penalties are assessed. For MC, the minimum is $420.00, plus technical penalties.

  • Allocation. Fraud and authorization-related disputes—Visa’s technology determines who is liable between you or the cardholder. 

  • Collaboration. You and the cardholder’s bank share information to resolve the dispute.

  • Allocation reversal. An outgoing pre-arbitration request submitted to the issuer with your supporting documentation. The issuer’s denial could result in the case being submitted to Arbitration by the acquirer.

  • Collaboration reversal: Same as allocation reversal, just specific to Visa’s Collaboration cases.

  • Collaboration pre-arbitration: Same as pre-arbitration, however this is specific to Visa Collaboration. In this case, the appeal may be cardholder related (such as credit not processed or not as described).

  • Second reversal/second chargeback: Not in use. Can be seen on old disputes.

...