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Table of Contents

Loyalty, Rewards & Deals

The Loyalty & Deals settings are located in the Account Settings of the SpotOn Retail Dashboard.

Accessing Loyalty & Deals

Action

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1. Click the User Icon in the upper right to access the drop down menu

2. Select Account Settings

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3. From the options on the left, select Loyalty & Deals

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Earning Spots

In this section, the user can edit or set their Earning Rule for Spots. This is the earning rule for customers to earn Spots per dollar amount they spend. As the merchant, you can limit the number of times a customer can check-in and earn Spots during a single visit.

Edit Default

Action

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1. Click Edit Default to change your default Earning Rule for how your customers can earn spots.

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2. Input a new default earning rule for customers to earn Spots per dollar amount they spend in the Earning SpotsRule side panel

3. Set the Limit of check-ins

  • The Limit is number of times a customer can check-in and earn Spots during a single visit

    • If the Scan Limit is 0, then customers can scan and earn unlimited Spots within that time frame

Dollar Amount and Spots Earned

4. Click Save

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Add an Additional Earning

Additional Earning Rules will override the default Earning Rule for the time frame selected. This feature can be used for special sales or events.

Action

Display

1. Click + Add an additional Earning

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2. In the new Earning SpotsRule sidebar, input a name for this Additional Earningtype a Description into the empty field

3. Enter a Purchase Amount

3. Input Enter the amount of Spots Earned

4. Select the Start and End Dates, as well as the specific time of day,that this additional earning will be in effect for

  • During this time frame the Additional Earning will override the Default Earning

5. Click Save

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The Additional Earning will now display beneath your Default Earning. This

6. The new earning rule will not be displayed beneath the Default Earning

Info

The newly created earning rule can be modified by clicking Edit

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on the righthand side of the screen.

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Redeeming Spots (Rewards)

Your customers and guests will be able to redeem the Spots they have earned for the Rewards you create here.

Info

Existing rewards

can

may be toggled On and Off in this section.

Add New Reward

Action

Display

1. Click the + Add New Reward button

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2. In the New Reward side panel, input the number of Spots required to redeem this reward

3. Input a name for the New Reward

4. Click Save

Tip

You must click Save Changes in the lower right corner of the screen to save the Reward/Edits to the Core database. If this is not done, the Reward/Edits will be automatically discarded.

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Deals

Lapsed Customer Deals

SpotOn makes it simple to identify customers that haven’t checked in for a while , so they can be invited backreceive deals to bring them back for more business.

Action

Display

  1. Scroll to the Lapsed Customer Deal section

  2. Use the Enabled/Disabled switch to toggle this option on/off

1.
  1. Click Edit in the Lapsed Customer Deals section

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4, The Lapsed Customer Deal pop-out menu will appear from the right

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5. Enter a number into field and select the desired frequency from the drop-down menu to Day(s), Week(s) or Month(s) since a customer’s last visit that they would be considered lapsed (Must

Info

The number must be 1 or greater

)

.

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3 6. Input the Reward Name and expiry date 4

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7. Select the Expiration using the drop-down menu to choose between 30 days, 60 days, or Custom

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8. If a Custom expiration is selected, input needed number and use the drop-down menu on to select Day(s), Week(s), or Month(s)

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7. Select how often you wish to send this offer to the same lapsed customer

5. Preview the deal, then click Save

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by inputting a number and using the Frequency drop-down to select Day(s), Week(s), or Month(s)

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8. A preview of the deal will appear

9. Click Save

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New Customer Deals

Automatically send a thank you offer that encourages new customers to hurry back for their next purchase. Customers will receive this offer via email after their first check-in at your business.

Action

Display

1. Use the Enabled/Disabled switch to toggle this option on/off

1 2. Click Edit 

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2. Apply a Name to this deal, and set the expiry The New Customer Deal pop-out menu will appear on the right

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3. Enter a Reward Name for the deal into the field

3. Set the Frequency

4. . Preview the deal, then click Save

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Save

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3. Select the desired Expiration using the drop-down and chose between 30 Days, 60 Days, or Custom

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4. If Custom is selected, enter the number and use the drop-down to choose between Day(s), Week(s), Month(s), or Year(s)

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5. A preview of the new customer deal will appear

6. Click Save

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Birthday Deals

Automatically send a birthday gift to your customers.

Info

Customers will receive this offer on the first day of their

birthday

birth month

, offer

and will automatically expire at the end of the month.

Action

Display

1. Use the Enabled/Disabled switch to toggle this option on/off

1 2. Click Edit 

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2. Provide the The Birthday Deal Reward Name, and preview the offer 3 pop-out menu will appear on the right

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3. Enter Reward Name for birthday deal

4. A preview of the birthday offer will appear

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5. Click Save

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