Quick Links
Table of Contents |
---|
Customers
There is a small Customers section on the main page of the SpotOn Merchant Dashboard, this acts as a quick glance or brief overview. There is more information in the Customers tab, which is located in the menu on the right-hand side of the Dashboard beneath Reviews. The Customers tab allows for the manual addition or subtraction of Spots from a customer account, contains an import tool for customer lists, as well as a section for loyalty performance to make analyzing customer data very simple.
Add Customers Tutorial Video
Customers Section of Main Dashboard
Details
Display
On the main dashboard you can view customer details by the following filters:
Today
1 month ago
6 months ago
1 year ago
This section displays Active Customers and New Customers
1. Click Go to Customers or select the Customers tab from the right hand Menu to access the full Customers tab
Overview
Action | Display |
---|---|
1. From the Dashboard homepage, select the Customers icon in the center of the left-hand menu | |
2. From the Customers screen, a display of customer activity and information will automatically display, which can be filtered and customized by users as needed using the information below: | |
All Time
Last 30 Days
| |
Date Range
| |
Loyalty Performance
|
Import Customers in Merchant Dashboard
Action | Display | |||||||
---|---|---|---|---|---|---|---|---|
| 2. Click Download Template to download your custom template for easy importation
3. Use the Drag and Drop option or click or select it from your computer to select the appropriate file to import 4. Check the I agree to the Terms & Conditions checkbox 5. If desired, check the box next to Send your imported customers an email to learn more about SpotOn to send an automated email to all newly imported customers letting them know about the program.
6. Click Import Info | | ||||||
2. From the Import Customers pop-up display, the user can drag and drop a file or select it from their device
| ||||||||
3. Once the file has uploaded, a preview of the file will display 4. Use the Check Boxes below as follows:
| ||||||||
5. Select the Import button on the lower right
6. Upon completion, a confirmation email will be sent with a display of the total number of customers imported, and any contacts that were unable to be imported are located on the spreadsheet |
Loyalty Performance
The Loyalty Performance section gives detailed insight into customer history and trends. The graph can be manipulated customized to display certain categories of customers and specific date ranges.
Action | Display |
---|---|
View by Date
| |
2. The Loyalty Performance graph will adjust to the specified dates 3. Position your cursor over a specific date on the graph to view the metrics for that day | |
View by Check-Ins or Customer Type This will display the information for the dates selected above the Loyalty Performance section.
|
Customer Directory
Action | Display |
---|---|
The Customer Directory section has eight columns 1. Users may sort the Customer Directory display by clicking on the column headers in the display:
| To sort each column, click the column header |
2. Users may also location customers by using the Search Bar to look up customers by:
To show more customers click the page number or > buttons at the end of the list displayed To view a customer and their details click the desired customer
|
View Customer Profile
Action | Display |
---|---|
The Customer Profile page displays the following:
| |
Edit Spots
| |
Email Customer
| |
4. Confirm the message is complete and accurate
5. Click Send | |
Add / View Note(s)
| |
Order History/Void The Order History section has columns displaying previous transaction details including:
|