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Quick Links

Table of Contents

Loyalty

The Loyalty tab is where users can add, adjust or disable any currently offered loyalty rewards. There are sections to show when rewards are being redeemed, as well as who is redeeming them and when. The Loyalty tab is accessed from the Dashboard menu on the right-hand side of the screen, below Marketing.


Total Loyalty Spend & Total Redemptions

This section displays Total Loyalty Spend vs. All Customer Spend, as well as Loyalty Redemptions.

Select the Dates

Action

Display

Action

Display

The Loyalty section has two tabs located at the top of the screen: Loyalty Spend and Loyalty Redemption.

  1. Select the calendars on the right to access the Date Range filters:

    • Custom

    • Use the calendar dates to select a beginning and end date to view

      Today

    • This Week

    • This Month

    • Today

    • Last Week

    • This Week

    • Last Month

  2. Select Loyalty Spend to view how much loyalty customers have spent at your business.

  3. Select Loyalty Redemption to view the number of redemptions for the specified timeframe.

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Redemption Transaction History

Action

Display

The

time frame displayed in

Redemption Transaction History

is

displays the date range selected in the above Loyalty Spend section.

Select how to display Redemption History

The Redemption Transaction History shows users the following information:

  • Time/Date of redemption transaction

    • Dates can be sorted by most recent or by oldest date by selecting the Date

  • Transaction Value

  • Use the Search field to search for
      • column header

    • Name of the guest

    • Loyalty Spend total

    • Reward Redeemed

    • Order ID

    User may user the search bar on the top right corner of the screen to look up customers by Customer Name or Card Code

  • Use the > arrow buttons to view more

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    Rewards

    The Reward section automatically displays all current, and inactive rewards.

    Rewards display in list form with

    The Rewards section shows users the following

    information:

    1. Reward Name

      • Total of Spots for redemption Redeemed

      • Total Redemptions

    2. Active Rewards will display with a blue switch in the toggled-on position

      • Use the toggle switch to quickly deactivate or re-activate any Rewards

      Use the Rewards drop down , while inactive Rewards will to toggled to off

    3. The All Rewards drop-down allows users to filter the rewards visiblein the display:

      • All rewards

      • Active Rewards

      • Inactive Rewards

    4. Use the magnifying glass icon to Users maysearch for a specific reward by keyword using the magnifying glass icon

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    Create a New Reward

    Method 1 - From the Loyalty section of the Dashboard

    Action

    Display

    1. In From the Rewards section click , select the Create New Reward buttonIn the Spots Redeemed field, input

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    2. Input the total number of Spots

    needed to redeem for this reward In the Reward Name field, input a name

    in the Spots Redeemed field

    3. Enter a Name for the new reward

  • Confirm information entered for new Reward is correct

  • Select Save

  • A green success banner will display in the lower left corner of screen

  • The new reward will

    in the Reward Name Field

    Info

    A preview of the new reward will display

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    4. A green pop-up confirmation will appear in the top right corner of the screen

    5. The newly created reward will now display at the top of the Rewards list

    , and will be toggled OnImage Removed

    Tip

    Newly created rewards default to being toggled to On

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    Method 2 - From the Loyalty & Deals Settings

    Action

    Display

    1. Navigate to the Account Settings

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    From the Merchant Dashboard home page, select the user icon on the top right and select Account Settings from the drop-down menu

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    2. Select the Loyalty & Deals tab

    3. In From the Redeeming Spots Rewards section, click select the + Add New Reward button

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    4. In the New Reward sidebar menu, input the number of Spots required to redeem this reward in the Spots Redeemed field

    5. Input the appropriate Enter a Name for the reward in the Reward Name field

    6. Select Save

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    7. Select Save Changes A green pop-up confirmation will appear in the lower top right corner done of the screen

    8. The new Reward newly created reward will now display at the top of the Redeeming Spots section

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    Rewards list

    Tip

    Newly created rewards default to being toggled to On

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    Deleting Rewards

    Action

    Display

    1. Navigate to the Account Settings

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    1. From the Merchant Dashboard home page, select the user icon on the top right and select Account Settings from the drop-down menu

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    2. Select the Loyalty & Deals tab

    3. In From the Redeeming Spots Rewards section, click Delete to locate the reward that requires removal and select the Delete button on the right side of the Reward you wish to delete

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    screen

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    4. A popup will display with the prompt, “Are you sure you want to delete?”

    5. Select Confirm Delete to delete

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    Loyalty Widget

    SpotOn Loyalty clients can now add a customizable loyalty widget to their website, allowing them to grow their customer contact list. This self-service feature empowers customers to sign up for Loyalty Rewards on their own- earning repeat business and increased revenue.

    Action

    Display

    1. From the Merchant Dashboard, select Loyalty & Deals

    2. Scroll down to Loyalty Widget

    3. Enter the desired text into the Text field

    Tip

    All updates will display live in the preview box on the right side of the screen

    4. Check the Color of the Text box to change the widget’s font color. Choose from a preselected color or enter a custom color

    5. Check the Color of the Background box to change the widget’s background color. Choose from a preselected color or enter a custom color

    6. From Position, choose between having the widget appear in the lower left or right of the website

    7. Once all needed changes have been made, select Copy on the right side of the screen to copy the HTML code, which can then be added to the website

    8. The new Loyalty Widget will now display on the website