Quick Links
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Add Guests
With SpotOn Restaurant POS it is easy to add additional guests to existing orders/tabs. Once added to the order, it is possible to add new menu items, or transfer items to the new guest(s).
Add Additional Guest to Order
Method 1
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Action
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Display
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Tap anywhere in the header of the order to open the Ticket Commands menu
In the Ticket Commands menu, select Add Guest
Confirm additional guest added to ticket
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Method 2
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Action
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Display
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1. Tap anywhere in the header of the order to open the Ticket Commands menu
2. In the Ticket Commands menu, select Manage
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3. In the lower left, select the Add Guest button
The New Guest will appear in a new column
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Edit Guests
Changes to existing guests can easily be done a few different ways.
Change Guest Count
The guest count, i.e., adding or removing guests, can be done on any open orders.
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Action
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Display
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Tap anywhere in the header of the order to open the Ticket Commands menu
In the Ticket Commands menu select Change Guest Count
Enter the appropriate number of guests and press Accept
Confirm ticket displays correct guest count
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If using the Change Guest Count feature to remove guests, only guests without assigned menu items can be removed. To remove guests with assigned menu items, you can either use the Remove Guests steps below OR first transfer the items to another guest, then change the guest count. |
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Rename Guest
If desired, it is possible to add a custom name for each guest to replace the default Guest #.
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Action
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Display
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Tap on the Guest name (the guest will become highlighted in blue) and then tap on the hamburger icon on the right hand side of the guest name to open the Guest Commands menu
In the Guest Commands menu tap Rename
Enter the guest name and press Accept
Verify guest name displays correctly on the order
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Remove Guest
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Note: If you are removing a guest from an order that has assigned menu items you will need to either transfer their menu items to another guest (included in steps below) OR remove their menu items before removing the guest (See: Remove/Void Item from Order) |
Remove Guests With No Assigned Menu Items
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Action
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Display
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Tap on the Guest name (they guest will become highlighted in blue) and then tap on the hamburger icon on the right hand side of the guest name to open the Guest Commands menu
In the Guest Commands menu select Remove
Verify guest removed from order
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Remove Guests With Assigned Menu Items
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Action
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Display
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Tap on the Guest name (they guest will become highlighted in blue) and then tap on the hamburger icon on the right hand side of the guest name to open the Guest Commands menu
In the Guest Commands menu press Remove
Select the guest to transfer the menu items to
Alternatively, you can delete or void the items before removing the guest (Please see Remove/Void Item from Order)
Confirm items have transferred to the selected guest and the removed guest no longer displays on the order ticket
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