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Action

Display

  • From the “Orders” menu at the bottom of the Sale screen.

  • Select the Order you want to refund from the Order list. Then tap the Refund button to initiate the Refund flow.

  • In the confirmation prompt, tap the “Refund” button to complete the refund. Or tap on “Cancel” to exit the transactions' details.

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Taxes, Discounts and Fees

Info

On the sales screen, taxes and fees that apply automatically are displayed, and merchants can tap on the discount/fee amount to adjust it as needed.

Action

Display

  • Auto-applicable discounts, fees, and taxes are automatically displayed on the sales screen. You can modify these amounts by tapping on the corresponding values in blue.

  • On this screen, you can select/unselect existing discounts and fees. Tap “Apply” to reflect the changes on the sale.

  • You can add a custom discount by tapping on the “+ Add Custom Discount” button.

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Surcharge

Info

On the sales screen, merchants will also see the credit card surcharge displayed if they choose the credit card tender option during payment processing.

Note

If you believe the percentage to be incorrect and would like it to be changed or removed, please contact our 24-hour support line or send our support an email.

Action

Display

  • On selecting Card as a tender type, associated credit card surcharge is added to the sales order.

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Reports

Sales Summary

Info

On this screen, merchants can view a list of all their sales orders and have the option to organize them by tenders.

Action

Display

  • From the Settings you select “Sales Summary” You can see a list of all your sales here. You can group them by tender by tapping on the By Tender tab.

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Search and Filter Orders

Info

Merchants can utilize order search and filters to search their orders through various fields and filter them based on different parameters.

Action

Display

  • On the Orders screen, tap on the Filter Icon on top to filter your sales order based on different parameters.

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  • Select the Payment Status, Payment Method and Date of your preferences to apply the filter by tapping on the Apply Filters button.

  • You may select a Custom date range by selecting the “Custom” option under the Date filter.

  • On selecting this week, filters start from Monday of the current week.

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  • Tap on the Search Icon at the top of the Orders list to enter the search mode.

  • You may additionally select categories from the drop-down suggestion to search within the select category.

  • All is the default selection if no category is selected.

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  • On Selecting any search category, your search term is searched within the selected category.

  • You may tap on the x button on the right of the search bar to deselect the category.

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Batching and Settlements

Tip Adjustments

Action

Display

  • Tap on the Adjust Tip button against the orders tagged for tip adjustment in the Order List.

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  • You can tap on the predefined tip percentages or, enter a custom amount. Tap on Update Tip to the $xx.xx button to complete the operation.

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Batching / Settlement

Info

Closing a batch involves finalizing and reconciling all transactions processed within a specified time frame, typically at the end of a business day or shift.

Action

Display

  • Merchants can verify transaction totals, reconcile any discrepancies, and tap on the Close Batch button to close the batch.

  • Always ensure all tips are adjusted before closing your batch or ending your business day.

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  • Selecting Batch History, merchants can view a list of their previously closed batches.

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Tip Report

Info

Settings > Manage Batch > Batch History > Tap on individual closed batches.

In addition to the capability of printing the close batch report, this flow offers merchants the option to generate and print tip reports specifically for individual servers. This functionality enables merchants to access detailed breakdowns of tips earned by each server during the specified batch period.

Action

Display

  • Merchants can select Print Report to print the Batch report or choose Tip Report by Employee ID to access the individual server tip report.

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  • After tapping on Tip Report by Employee ID, merchants see the list of servers from which individual tip reports of a server can be printed.

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  • Before printing the server tip report, it is displayed on the payment terminal screen. Merchants can print this report, or go back to the batch screen.

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