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Powercycle the terminal
Make sure that the ethernet cable is securely connected both to the LAN port on the bottom of the terminal and to the port on the router
Just to make sure, unplug and re-plug at both ends
Make sure merchant is using Verify an ethernet cord is being used, and not a phone cord
Try another ethernet cable. If merch doesn't have another cableno other cable available, try using one from another device
Try moving the ethernet cable to another port on the router
Reset the router (Power it down, wait 30 seconds, power it back up)
Make sure the lights on the router are green on all ports with connections
Check that the merchant is using Verify a modem/router is being used, and not a network switch
A network switch doesn't assign an IP address, so DHCP will not work, a static ip IP address must be used.
Get specific model numbers to verify type of modem/router/switch
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Once the terminal is updated. , update BroadPOS with the merchants merchant's static IP addresses/settings.
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