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SMS Text Messaging FOH Flow

Please click here to view the BOH Setup instructions for SMS Text Messaging (Dine-In)

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Action

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Display

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The Customer Info button can be added to the Command Bar for quicker access, click here to learn how

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4. Search for the customer, or add new customer

5. Attach the customer to the order, or attach the customer and schedule the order

6. Hit Send, and the first message will be sent

Info

If the message thread was started via an order from SpotOn Order and the customer input their name, the name will appear here, otherwise it will just show the number
Notifications/Texts show up when an online order is placed and the default text is sent out OR the customer texts the restaurant
This shows in reverse sort order with the most recent at the top
There is no way from the frontend for the merchant to start a new unsolicited thread/conversation with a customer
You can delete individual conversations, otherwise conversations will be deleted after 100 days

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If you click into a thread, you’ll see the conversation on the left hand side and the order(s) on the right hand side. If multiple orders are tied to this customer, you can select one of them, then click/tap on Edit Order to navigate to the Order View to edit the order

Tip
Clicking into a notification to view the conversation will mark the notification as read.

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Sending a response will show a small animation under the text until it is sent, and then a time stamp will appear

Note
If a message fails to send, it will change to an alert icon instead of a time stamp

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