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Printing Troubleshooting
What should I do if receipts
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will not print from the SpotOn Serve device?
Check for errors being shown on the screen when the print job is being run - toast message at the bottom of the screen error out of paper.
If that’s not the case, then check printer settings in BOH whether a printer was created to be a station and a station routed to this printer.
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Why would an item not display the modifiers list on the SpotOn Serve, but will do if rung on the register?
The mods Do not force show mods or always force choice mods could be on/enabled.
Check the station type settings, then check items. Make sure the item settings. Ensure Always Force Show Mods is checked on for the A920 station type.
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Make sure the main menu group with the menu screens built on it is set under stations or station types
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Payments Troubleshooting
While attempting to take a payment, I receive
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a “DECLINE” error message
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.
If you get reports of "Apple pay not working" and see this error, it really means the guests see the error message "Transaction Error: DECLINE: Chip Read Error (10003-2)”, it could indicate one of the following issues:
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Why are the BOH payment settings not reflected on SpotOn Serve?
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