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Make sure the main menu group with the menu screens built on it is set under stations or station types

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Payments Troubleshooting

While attempting to take a payment, I receive

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a “DECLINE” error message

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If guests see the error message "Transaction Error: DECLINE: Chip Read Error (10003-2)” or “Apple Pay not working", it indicates the could indicate one of the following issues:

  1. The phone was moved away from the device too quickly before the transaction authorization was completed.

The customer must try again. Image Removed

  2. The guest inserted their card into the terminal upside-down.

Image Added

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Why are the BOH payment settings not reflected on SpotOn Serve?

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