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Loyalty rewards are set up and configured in the Merchant Dashboard, under Loyalty Rewards. Please see Merchant Dashboard: Loyalty Tab for details on adding, adjusting, and disabling loyalty rewards.
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Check-In
The customer can check - in on the SpotOn Terminal by entering their phone number or scanning their QR code in their consumer app.
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Deals and Discounts
If the SpotOn Terminal is being used in conjunction with a Marketing Only account, the Offers screen will only display available Deals. The Offer screen for Loyalty accounts will display both Deals and Rewards.
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When redeeming a Reward, the customer must confirm the use of the required number of Spots by tapping Redeem
Tap Done
If applicable, adjust the discount in the Edit Discount screen
The applied discount will display, set the value of the discount as either a percentage or dollar amount off
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Video Tutorial Coming Soon
The Offers Screen will display Rewards and/or Deals
If there are no Deals, Rewards, or Offers available, or if the customer does not wish to redeem any Spots, tap Skip
Rewards that are unavailable, i.e., the customer has insufficient Spots available, will display in gray. If an unavailable Reward is selected, a popup will advise the number of Spots required to redeem this Reward.
Rewards will display the Customer’s current Spot Balance
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Redeeming Rewards
Updated instructions and video coming soon!