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Order Pacing
Pacing eliminates the risk of being inundated at any given time, taking the stress and guesswork out of managing your online ordering system.
Instead of managing orders manually, managers can set a rule to allow orders to come through, set by total dollar amount for any day or time based on a number of orders.
Customers can place an order in confidence during busy/peak hours knowing that their order will processed in the estimated time presented to them.
Order Pacing Benefits
Control orders based on kitchen capacity. Set up a rule to restrict new online orders from being placed one once the block is full according to pre-set criteria
Set a pace that works for you. Select the time of day and days of the week to apply the rule.
Override special occasions. Have a special event coming up? You can temporarily change the criteria for a specific time and date.
Manage large orders and requests. Set a maximum dollar amount per order, your customers will be prompted to call the restaurant to check availability for large orders.
Initial Setup (BOH)
Action | Display |
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1. Click on the Locations icon |  |
2. Select the appropriate Location |  |
3. Scroll to the SpotOn Online Ordering Settings section 4. Tick the Order Pacing Enabled checkbox 5. Return to the BOH home page |  |
6. Click on the Job Positions icon |  |
7. Select the job position(s) that you would like to access the Online Ordering Settings screen in the FOH 8. Scroll to the Order Management section, and check the Online Ordering Settings Screen checkbox |  |
New Pacing Setup (FOH)
Action | Display | ||
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1. In the FOH, tap Show Commands in the Command Bar to access the Select Command… menu 2. Tap the Online Ordering Pacing button |  | ||
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3. Tap the desired time block to begin 4. In the Add New popup window, select the Set Pace button
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5. To adjust the pacing time block, tap the time frame button |  | ||
6. Swipe up or down on the hour and minute times to select the desired Start time, then tap Continue
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7. Swipe up or down on the hour and minute times to select the desired End time, then tap Save
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8. Tap the day(s) of the week for this pacing schedule to repeat on
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9. Set the conditions of this pacing by checking the desired checkboxes in the Conditions section
10. Input the desired number of orders, and/or dollar amount, for this pacing block
11. Tap Save |  | ||
12. Your new pacing schedule will display on the calendar view in green 13. Tap Done to exit the Pacing Schedule |  |
Pacing Overrides (FOH)
Action | Display | ||
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1. In the FOH, tap Show Commands in the Command Bar to access the Select Command… menu 2. Tap the Online Ordering Pacing button | | ||
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3. Tap the desired time block to begin 4. In the Add New popup window, select the Set Override button
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5. To add an End Date tap Add End Date
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6. Select the desired End Date from the calendar view, if needed, scroll to the next month with the > arrow button 7. Tap Accept |  | ||
8. To adjust the time that new override is applicable, tap the time button |  | ||
9. If applicable, swipe up or down on the hour and minute times to select the desired Start time, then tap Continue
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10. Swipe up or down on the hour and minute times to select the desired End time, then tap Save
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11. Set the conditions of this override by checking the desired checkboxes in the Conditions section
12. Input the desired number of orders, and/or dollar amount, for this override block
11. Tap Save |  | ||
12. Your new override(s) will display in yellow in the calendar view 13. Tap Done to exit the Pacing Schedule |  |
Pause Online Ordering (FOH)
Action | Display |
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1. In the FOH, tap Show Commands in the Command Bar to access the Select Command… menu 2. Tap the Online Ordering Pacing button
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3. On the left panel, there are two tabs, |
tap the second tab titled Pause Online Ordering |  | ||
4. Select the desired option:
5. Tap Set |  | ||
6. Tap Done to exit |  | ||
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Order Pacing FAQs
How does pacing handle large orders?
You have the ability to set a maximum dollar amount per order. The online ordering system will prompt the customer to call the restaurant for availability if their order total exceeds the set maximum dollar amount.
Does pacing apply to orders placed via third party apps/services?
Pacing only applies to the orders placed through SpotOn Order. Dineloyal, ItsaCheckmate, and 3rd party apps and services cannot be monitored with Order Pacing.