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This article has been updated to reflect the November 2023 Back of House User Interface update. If your system was installed prior to November 2023, and has a different look, you can find documentation for your system here. |
Adjustment reasons are the reasons given for Void, Paid In, and Paid Out. Adjustment reasons can also be applied to Discounts, so you can create a generic discount (, i.e., “Manager Comp” ) with multiple pre-defined reasons attached to it (i.e. “Customer Didn’t Like”, “Item Overcooked”, etc.)
Creating an Adjustment Reason
Action | Display |
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Tap Adjustment Reasons
1. Select the Adjustment Reasons icon from the main Back of House screen |  |
2. Click the New Item (+) button, at the |
top of the left panel |
Enter the appropriate verbiage for the Text
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3. In the General Information section, input the Text for this new Adjustment Reason, e.g., “Kitchen Error”, “Grocery”, “Didn’t like” |  |
4. Select the corresponding Adjustment(s) (General and/or Discounts):
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Adjustment Reasons Assignment
Action
Display
Create a new Adjustment Reason
Assign the Adjustment Reason to applicable Adjustments (see step 3 above)
Verify the Adjustment Reason functions via the FOH (this is done by creating a test order and adding a discount to an item, voiding an item or paid in/out)
Tap the item to apply a discount to
Tap Add Discount in the Item Commands menu
Select the Discount type
Set Discount Percentage
Verify that the Adjustment/Discount Reason is shown
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