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Merchant Dashboard Home Navigation

The main page of the Merchant Dashboard gives a brief overview of many important areas of the dashboard. There are sections for Sales, Customers, and Campaigns where the user can get a quick insight into the business’s performance. There are also quick links at the top of the page to create a new campaign or reach customers through email/social media. Each overview section has links to the full section for more detailed information.

Information

Display

The left side of the Dashboard Home screem contains a pop-out menu option display.

Dashboard Home

  • Brings users back to the Merchant Dashboard home screen

Marketing

  • Allows users to create marketing campaigns, monitor campaign performance, and set up a Google Business Profile

Loyalty

  • Allows users to view Loyalty Program performance

Reviews

  • Allows users to view current business reviews, ratings, and average reviews across Google, Yelp, Tripadvisor, and SpotOn

Customers

  • Allows users to access and import customer data, as well as monitor Loyalty Program performance

Sales

  • Allows users to view sales reports, including:

    • Trends

    • Daily Sales Summary

    • Items

    • Staff

    • Disputes

Orders

  • Allows users to view, filter, and export order information

Info

Available in Retail dashboard

    • Restaurant Reports

Deposits

  • Allows users to view deposit information, including:

    • Summary

    • Batches

    • Settlements

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SpotOn Capital

  • Allows users to view offers and reliability for SpotOn Capital loans

Info

To learn more about SpotOn Capital, please visit SpotOn Capital FAQs

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The right side of the Merchant Dashboard allows users to select the User Icon on the upper right corner of the screen. This will open the following options:

Account Settings

  • Allows users to access the settings for General account information, Security, Users, Loyalty & Deals, Taxes & Fees, Invoicing Defaults, and Invoicing Notifications

Admin

  • Allows users to set up bank accounts and complete W9 tax forms

Statements

  • Allows users to view credit card, PayPal, and SpotOn statements

Order

Gift Cards
  • Allows users to order custom gift cards for customers

Order Loyalty Cards

  • Allows users to order Loyalty program cards

Refer a Business

  • Allows users to sent a referral to use SpotOn’s services

Add Services

  • Allows users to add new services to their business, including Website, Appointments, Loyalty, SpotOn Serve, SpotOn Restaurant/Online Ordering , DoorDash, Paypal, Venmo, and Klarna and DoorDash

Support & Legal

  • Allows users to view legal and support information

Logout

  • Allows users to log out Merchant Dashboard

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The center of the Merchant Dashboard home screen will display an overview of the business and easy-to-use buttons. This display includes the following information (left to right):

Business Name and Information

  • The logo, name, address, and current date and time

Scroll to Payments

  • Sends the user to a graph of today’s credit card transaction information for the current day, the current week, the current month, and current year

Scroll to Loyalty

  • Sends the user to a summary of the business' Loyalty program

Scroll to Campaigns

  • Sends the user to any active marketing campaigns and deals

Create a Deal Now button

  • Allows users to create a new marketing deal that can be sent via email or social media

Info

Please see Create a Campaign - Deal Component for more information

Create an Email button

  • Allows users to create a new email campaign

Info

Please see Create a Campaign for more information

Connect Facebook button

  • Allows users to connect their Facebook business page to Merchant Dashboard

Customers

  • Allows users to view customer totals and filter by the current day, 1 month ago, 6 months ago, and 1 year ago. They may also access further customer details by selecting the Go to Customers button

Total Loyalty Spend

  • Allows users to view this week’s total spent by Loyalty customers

Loyalty

  • Allows users to view an overview of today’s active loyalty customers and customers over the last 7 days. Users may also select See more details to view in-depth Loyalty information

Current Rating

Check-Ins

  • Shows the total of check-ins for the last 7 days

Campaigns

  • Allows users to see the current rating average and most recent reviews, as well as the most recent check-ins

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  • view and access current marketing campaigns and data

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Sales

Sales Trends

The Sales Trends section will display the Daily Gross Sales, Weekly Gross Sales, and Yearly Gross Sales. Users may export these reports to CSV by selecting the Export CSV button beneath each chart

Information

Display

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Sales Summary

The Sales Summary section will display the following sales breakdowns:

  • Gross Sales

  • Sales and Refunds

  • Total Collected by Tender

Users may choose a custom date range and export these reports to CSV file format by selecting the Export to CSV button,

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Sales by Items

The Sales by Items report will display the following information:

  • Top Items

  • Item Sale History

Users can choose a custom date range and filter the report as needed for further breakdowns. They may also export the Sales by Items Report by selecting the Export CSV button

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Sales by Staff

The Sales by Staff Report has two tabs available for users to view data from: Net Sales and Orders. Users may select a custom date range if desire. Both tabs display the following information:

Top Staff Members

  • The Top Staff members Net Sales or Orders

Staff Sales History

  • A full roster of employees listed by their Net Sales or Orders. Users may export to CSV format by selecting the Export CSV button

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The Sales section is broken into several areas:

  • Sales Reports

  • Daily Sales

    • Net Receipts

    • Top Sellers

    • Top Discounters

    • Top Employee Sales

    • Net Sales

    • Net Cash

  • Payments

    • Pay In / Out

    • Taxes

    • Gift Card Summary

    • Refunds

  • Surcharges

    • Net Sales by Payment Type

    • Labor

Info

For detailed information on the Sales section, please view Sales | SpotOn Merchant Dashboard

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