Quick Links
Troubleshooting
How do I start a waitlist for reservations if I’m booked up?
In the Web Portal
In Settings > Party Flags, create a Custom Party Flag called Reservation Waitlist, and click the blue Enable button
In Settings > Program Settings, make sure that the Allow name only reservations box is checked and click Save
In the Host App
In the Main Floor View, press the green calendar button in the bottom right corner
Enter the date of the reservation, then the party size, then the time
If you are a manager or administrator, you will be warned that you are potentially overbooking your restaurant. Click ok and proceed to the next screen.
If you are a host, you will need a manager’s override PIN to continue the process
DO NOT ENTER THE PHONE NUMBER ON THE NEXT SCREEN EVEN IF YOU HAVE IT! Instead, press the blue button at the bottom right of the screen, enter just the first and last name of the guest, and then press the blue right arrow
When the reservation profile presents itself, press the green Dining Notes button and enter the guest’s phone number and any other important information
Assign the party flag RW-Reservation Waitlist
Close the reservation profile by pressing the X in the top right corner
On the day of the Reservation
If the waitlist guest is called and can come in on the day of the reservation, open the reservation profile and press on the blue Enter phone number button in the center of the screen and enter the phone number of the guest
Assign the table number that was previously assigned to the guest who no showed or canceled
When using Upcoming Mode, how to I move a reservation party out of a section when the system tells me “The section requested is not in the tables assigned” or “The tables being assigned are not located in the section the guest requested”?
Open the profile (reservation or waitlist) of the guest you want to move
Remove the section flag assigned by pressing it at the top of the list on the right under Flags Assigned