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Quick Links

Loyalty Rewards

There are two ways for a loyalty account to be added to an Order: the Order View and from Checkout

From Order View

Action

Display

  1. Tap on Order number/name to see Apply Loyalty option

2. Customers can sign in with their phone number or by scanning QR code from the consumer app or their Loyalty Card with the back camera of the Serve

3. SpotOn Serve will recognize if it’s a new loyalty account or an existing one. available rewards will display

Please note new loyalty accounts have no rewards available, unless there is a promotion for new sign-ups

From Checkout

Action

Display

  1. Apply Loyalty banner is visible before selecting a payment method 

2. Tapping Apply Loyalty shows the same phone number/QR code screen from above to sign in to loyalty. The number of spots earned from this order is displayed after payment

3. If the phone number entered is associated with an existing loyalty account, the customer can see their earned rewards and can choose to redeem one

4. Once a loyalty account is attached, the Redeem Reward banner displays with the phone number associated with the loyalty account

5. After paying, the summary will display:

  • The number of spots spent (and the subsequent monetary discount that is deducted from the Sale Amount)

  • The number of spots earned from this order 

  • The number of spots remaining on this loyalty account

Note: This information will be printed on the reciept.

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