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SpotOn Reserve Management System
SpotOn Reserve is a new system available to our restaurant merchants. The feature-rich front-of-house management app includes guest seating, server rotation, reservations and waitlists.
SpotOn Reserve FAQ
What is SpotOn Reserve?
SpotOn Reserve is a full Front of House Management tool for restaurants to use in managing their reservations, waitlist, guest seating, server rotation and take out order notifications.
How does a guest make a reservation or get on a waitlist online?
A guest can make a reservation or join a waitlist by providing their mobile number and/or email address by clicking on the “Make a Reservation” or “Join the Waitlist“ or similar buttons on the subscribing restaurant’s website or by visiting the subscribing restaurant’s Google page.
What happens when a guest makes a reservation or gets on a waitlist online?
Each guest that makes a reservation will receive a booking confirmation email (if their email was provided) or a booking confirmation text. Each guest that joins a restaurant’s waitlist will receive a welcome to the waitlist text.
How do the “Reserve” and “Join the Waitlist” buttons get on my Google page?
Once your SpotOn Reserve account has been activated, the “Reserve” and “Join the Waitlist” buttons will appear on the restaurant’s Google page within 24 hours automatically.
How do I allow guests to make a reservation or join my waitlist from my website?
SpotOn Reserve provides restaurants three ways of allowing guests to make a reservation from their website: (1) a weblink, which is a URL web address redirecting the guest to a preformatted webpage branded with the restaurant’s logo, profile picture, hours, menu and amenities; (2) a Software Development Kit (SKD) that the restaurant can use to create an “on-website” experience so that the guest is not redirected away from their site; and (3) an open API, which allows the restaurant to hire a web developer to create a custom reservation experience as part of the restaurant’s website.
How are guest reservations confirmed?
Every reservation booked into SpotOn Reserve will be confirmed automatically, 24 hours before the guest’s reservation time via an SMS text. The guest is given the ability to confirm the reservation by texting back a “1”, or cancel the reservation by texting back a “2”.
How does Google know my current wait time?
Through SpotOn Reserve’s integration with Reserve with Google, the estimated wait time calculated by SpotOn Reserve’s algorithm is fed to Google in real-time, making it available when guests search Google for your restaurant.
How does SpotOn Reserve help me with Contact Tracing?
SpotOn Reserve enables a restaurant to record the mobile number of each guest making a reservation or joining the waitlist. If all walkup guests are also added to the waitlist prior to seating, the restaurant will have recorded the phone number, time and date of visit, and table of each guest served. In the case of a Covid-19 incident at the restaurant, all of the guests in the restaurant at the time the infected guest was in the restaurant can be contacted. This saves the restaurant from having to make blanket announcements to the public regarding such an incident.
Can I be notified when reservations are made?
Unfortunately, that is not a feature we offer at this time.
How do I add a Facebook link?
Add only the name portion of the link, i.e., https://www.facebook.com/BusinessName
I need a new iPad, do you supply them?
Unfortunately, we do not offer iPads.
Can I add a message to my website requesting guests with larger parties call the restaurant?
Log in to the SpotOn Reserve Web Portal
Go to Settings > Profile
Click the edit (pencil) icon in the Restaurant Details box
Add the desired message in the Descriptions box
Is there a SpotOn Reserve mobile app?
There is not a separate SpotOn Reserve mobile app. SpotOn Reserve features (such as the ability to make a reservation, see wait times and join a waitlist) are coming soon to the SpotOn Loyalty Rewards consumer app for iOS and Android.
Can I turn off online reservations or waitlists?
Yes. Within the Web Portal, there are multiple ways to restrict and turn off reservations and waitlists.
How long does it take to get SpotOn Reserve set up at my restaurant?
Once the SpotOn Reserve terms and conditions agreement is signed, payment information, and all of the onboarding documents (such as a logo, profile picture, seating chart, and employee list of servers, hosts and managers) are provided, it takes about 2 hours to process.
Once processed, a SpotOn Implementation Specialist will review your configuration setup with you, which takes about an hour.
Though not required, it is recommended that your Host team attend a Host Training session, which takes about an hour.
What do I need to use SpotOn Reserve?
The SpotOn Reserve Host App for iPad requires an iPad running iOS 12 or greater. The SpotOn Reserve Web Portal is web-based and requires a browser, such as Chrome (recommended), Safari, Firefox or Edge. The Web Portal does not operate with legacy Internet Explorer.
What chit printers work with the SpotOn Reserve Host App?
Both Epson and StarMicronics Bluetooth printers can be used with the SpotOn Reserve Host App
What does SpotOn Reserve Cost?
The entire SpotOn Reserve platform (Host App for iPad, Web Portal and Online Reservations) is available for the low, month-to-month subscription rate of $150 per location with a one-time $250 setup fee. There are no per cover charges, no hidden fees, or long term contracts.