Ticket Commands Menu | SpotOn Restaurant FOH
- Will Castleberry
- Rebecca Buesseler (Deactivated)
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Ticket Commands Menu
The Ticket Commands Menu can be accessed by tapping the top of the Order Ticket, displaying on the left hand side of the screen.
Ticket Command Buttons
Button | Function |
|---|---|
Add Percentage Gratuity | Use to add percentage tip to guest check prior to payment |
Add Fixed Value Gratuity | Use to add a dollar amount tip to guest check prior to payment |
Add Discount | Select from applicable pre-programmed discounts; discount applied to entire order |
Add Guest | Use to add one guest to order |
Add Surcharge | Select from pre-programmed surcharges; surcharge applied to entire order |
Attach Credit Card | Captures credit card info and renames order on swipe MSR swipers only |
Auto Course | Assigns course number (1) to unsent menu items; will be visible on kitchen tickets |
Cancel Changes | Removes all unsent menu items from order |
Change Guest Count | Select updated number of guests |
Change Type | Select updated order type (e.g., Dine In, Carry Out, etc.) |
Close | Closes the order if balance is $0 |
Combine Orders | Select from other open orders to combine with current order |
Customer Info | Find/add customers (contact info, notes, address, order history) |
Done with Order | Specific 3rd party integration |
Email Receipt(s) | Once an order is closed, use this to email the receipt to the customer |
House and Loyalty | Find/add house accounts (if utilized) Do not use to access Loyalty accounts |
Loyalty | Find/add Loyalty accounts (if utilized) |
Manage | Manage and/or split check(s) by adding guests and moving items |
Move to Quick Sale | Use to move an order off the table to quick sale/carry out |
Move to Table | Use to assign an order to any open table |
Order Details | View the timestamp of each sent item on order |
Prints receipt | |
Quick Send | Use to send items and continue working on the same order |
Remove Gratuity | Use to adjust or remove gratuity |
Rename | Set order name using onscreen keyboard |
Reopen | Use to reopen closed orders |
Reprint Requisitions | Use to resend kitchen and/or bar tickets (sends entire order; Reprint will show in red on ticket) |
Scheduled Order | Use to create/edit scheduled orders for a later date/time. Minutes Before to Release determines when the ticket is sent to the kitchen. |
Release Scheduled Order | Use to override the scheduled release time and manually release a scheduled order |
Send | Use to send items and return to the start screen, to access another order |
Send to... | Use to send any unsent items to a different existing order |
Split by Guest | Use to quickly split guest check by guests |
Make Tax Exempt | Removes all pre-programmed taxes from entire order |
Transfer | Transfer order to another employee (must be clocked in and eligible to receive order) |
Apply Standard Gratuity | Adds pre-programmed standard gratuity percentage to order |