Process Refunds | SpotOn Restaurant FOH

Owned by Will Castleberry, created
Last updated: Sept 14, 2023 by Will Castleberry
1 min read

You may process refunds on the Restaurant POS if you are a TransIT and/or NMI payment processing customer. If you're unsure, please contact our support team to confirm at (877) 814-4102.

Processing Refunds

The refund process allows you to issue refunds to your guests using the SpotOn POS system, regardless of where the order was processed. You may issue a full refund for orders, items, surcharges, and partial or full refunds for tips.

Refunds can be completed for orders processed on the Restaurant Point-of-Sale, SpotOn Serve, SpotOn Order, or via SpotOn QR ordering.

Before processing refunds, the ability to do so must be set in the Back of House Settings. If this has not yet been actioned, please see Enable Refunds | SpotOn Restaurant BOH for more information.

Please note: Payments made in-person will need to be processed via the EMV chip reader and not the MSR (magnetic swipe reader) in order to be eligible for refund on the POS.

This does not apply to SpotOn Online Orders or QR Code Orders.

Contents