Seat & Send | SpotOn Reserve Best Practices

Owned by AH (Deactivated)
Last updated: Jun 15, 2023
3 min read

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Seat & Send with SpotOn Reserve & SpotOn Order

Seat & Send allows guests to begin their order while waiting for their table. While on the waitlist, the restaurant automatically sends guests a digital ordering link so that they can look at the menu and pre-order items.

Once a guest sends an order, it is sent to the SpotOn Reserve Host App. Once the guests are seated at their table, their pending orders will appear on the Restaurant POS and link them to their table number so servers can easily view the guest’s name and pending orders.

Seat & Send allows guests to easily browse the menu, order items, speed up the guest experience, and helps restaurants turn tables with speed and ease.

Seat & Send Setup & Configuration Requirements

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Restaurant BOH

  1. From BOH, select Locations and scroll down to QR Order & Pay

  2. Ensure Pay Later been enabled

For learn about more Restaurant BOH, please visit here more information

SpotOn Reserve

  1. From Reserve, select Program Settings

  2. From the SpotOn Integrations section, ensure Seat & Send is enabled

  3. Select the blue Save button on the lower left

To learn about the SpotOn Reserve Host App, please visit here for more information

 

 

 

Ordering Using Seat & Send

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  1. When a guest is added to SpotOn Reserve’s Host App wait list, the guest’s profile will appear

2. The guest then receives a text from the restaurant with a link to view the menu and order items

 

3. Guests can now view the menu and select items to pre-order

4. To send the desired pre-ordered items to the kitchen, guests select the Pre-Order button

5. A Table Order Confirmation screen will appear, notifying guests that the items have been ordered and can add more items if desired

6. The SpotOn Reserve Host App will now display the guest on with a cart on the left side of the screen, indicating the guests have pre-ordered menu items

7. Once the host seats a guest in Reserve, it will now display in the SpotOn Restaurant POS

8. Guests can continue ordering items using the link sent to them via text

9. As more items are sent to the kitchen, they will display in the POS under the guest’s table

10. Guests may pay through their server or from their mobile device by selecting the Pay the bill button at the bottom of the screen

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