Printing Receipts | SpotOn Serve

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Printing / Receipts

There are three types of receipts that can be printed with SpotOn Serve; itemized guest check (prior to payment), receipt after payment to add tip and/or signature, and receipt after payment to reflect tip (when tip/signature have been done on the device).


Send Receipt

Action

Display

Action

Display

  1. When payment is complete, select a receipt option:

Email

  • Enter guest email address and send

Print

Prints a physical copy from the built in printer


Printing and Receipts FAQ

Does Serve send tickets to the printers when on cellular?

Yes. Printing will work according to the configuration in the BOH no matter what network type you are using.


Should a new printer for every Serve be created?

Yes, create one for each handheld. For more information on setting up new printers, please see Printers (SpotOn Restaurant BOH)


Will SpotOn Serve print receipts for the server and the customer separately?

Currently, SpotOn Serve will print only one credit card receipt. A second copy can be printed by pressing “Print” again.


BOH Settings for Printing Signature Slips

Changes to the BOH settings require the SpotOn Serve app to be restarted to take effect

Action

Display

Action

Display

  1. Select the Payments icon

  2. Select credit card payment type

  3. Check the Print Signable Receipt When Applicable box

4.Select the Stations icon

5. Select desired station

6. Uncheck Credit Card Signature Screen box

7. In the # Credit Card Receipts field, indicate the desired number of copies to print

Android is ignoring this setting for now and will currently only print one copy

Check Credit Card Signature Screen box to disable printing signature slip

8. Select the Printers icon

9. Select the appropriate printer

10. In the Model drop down, select PAX A920