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Quick Links

Printing Setup - Receipts

Action

Display

  1. Tap the Printers Icon

  2. Select the appropriate Receipt Printer from the list on the left

  3. In the General Information section configure settings:

    • Location: Your location

    • Model

      • Epson T88

    • Kind

      • Local

  4. In the Local Settings section adjust Station to corresponding Printer

    • Verify Use Default Printer is selected

  5. Tap the Home icon on the bottom left

  6. Tap the Stations icon

  7. Select appropriate Station

  8. In the Settings section change Receipt Printer to appropriate Printer

  9. Verify the receipt prints by printing a guest check

Print Priority

Print Priority is best implemented in situations where want specific items within a group to print at the top of a ticket, with specific group’s items following that, and so on. This will apply to kitchen ticket printing (requisitions) but does not apply to guest checks.

Example:

  • Appetizers always print first.

  • Salads always print second. 

  • Soups always print third. 

  • Etc.

Print Priority Configuration

Action

Display

1. Log into BOH by following this link

2. To set the print priority for specific items, skip to step 6 of these instructions

3. To set the print priority for an entire group of items, open Menu Item Groups

4. Select the group for which you’d like to set the print priority

  1. Select Edit Menu Items to pull up the Menu Items options

6. To set the print priority, select an item, and scroll down to and expand the section Advanced Settings. 

  • Select text field Print Priority and enter a number

  • Best Practice: Number your print priorities by the 100’s, so if you ever have to insert items or a group of items to print before this group, you don’t have to re-number all print priorities

Print Priority for:

  • Appetizers - 100

  • Salads - 200

  • Soups - 300

  • Entrees - 400

  • Desserts - 500

When you have some items that have a print priority of 0 but others have 100, 200, etc. The items with print priority of 0 will print FIRST on the kitchen ticket!

image-20240405-221745.png

7. To set the print priority for MULTIPLE ITEMS at the same time: 

  • Select multiple items by selecting the square to the left of menu items.

BE CAUTIOUS when navigating item settings with multiple items selected. Anything that states “variable” or is greyed out and only allows you to clear the selection (modifier groups, subitem groups, etc.) will update ALL ITEMS SELECTED if you make an adjustment to that setting.

image-20240405-222419.png

8. Resulting order on screen (entered in the order shown), kitchen ticket, and guest checks. 

  • Appetizers are set to PP=100

  • Salads are set to PP=200

  • Soups are set to PP=300

image-20240405-222538.png

image-20240405-222559.png

Print Routing

  • Each Print Route that is setup has one or more corresponding printer groups.

    • Print Routes are used to send “like” items to the different stations around the restaurant.

    • Often restaurants will have numerous bars, a kitchen, and “special” kitchen stations where menu items are prepped.

    • If there are numerous bars then the Bar printer group would suffice and the various routes would be created based off station names, i.e., Bar Left, Bar Middle, Bar Right, etc..

    • If the restaurant has a complex kitchen with numerous printer groups, then simply more printer groups would need to be created.

      • Printer groups for the individual special station, i.e., Bar Left.

      • Printer groups for the combination of stations needed, i.e., (Bar Left / Kitchen / Bar Right) or (Bar Middle / Kitchen / Bar Left)

      • In conjunction with the combination printer groups create Print Routes that include the needed stations, i.e., (Bar Left / Kitchen / Bar Right) or (Bar Middle / Kitchen / Bar Left)

Print Routing Setup Instructions

Action

Display

  1. Tap Print Routings icon

  2. Tap the New Item Icon ( + ) to create new Print Route

  3. In the General Information section use the Text Field to name the new Print Route

  4. Select appropriate location

  5. In the Printers section, select the appropriate printer(s)

Printer Rerouting

If there is a secure wireless network, you can route a Tablet through a local connection to the terminal to enable printing through a Remote Printer. Please see Tablet Routing for detailed setup instructions.

Conditional Print Routing

Conditional Print Routes are used to ensure the Menu Items with different preparation times can be made and served in a way the ensures food quality. Nobody wants a plate of food where the main attraction is cold because a side item takes longer to prepare. Conditional Print Routes are made so a chef can stage the plating and serving of Menu Items accordingly.

For example, a Customer orders Onion Rings (App) to pair with their Grilled Chicken Salad (Expo/Grill). The problem with making these Menu Items as they are sent is that Onion Rings can take 4-6 minutes to fry, while the Grilled Chicken is likely ready to go during service hours. If the chef were to remove the chicken from the grill after assembling the salad, only a few minutes will have passed. The Grilled Chicken Salad would be moved to the heat lamp while the Onion Rings are still being prepared. This leads to poor food quality.

When Conditional Print Routing is used the chef at the Expo/Grill can see they need to hold off on constructing the Grilled Chicken Salad until the Onion Rings are prepared. This will allow chefs in the kitchen to organize their food service in a way that keeps food fresh and ready to serve together.

Conditional Print Routing Setup Instructions

Action

Display

  1. Tap the Locations icon

  2. Select the appropriate Location

  3. Scroll to the Conditional Print Routes section to configure your Conditional Print Routes:

    • Tap ( + ) New Conditional Route

    • Use the drop down menu under Items From All These Routes… to select applicable Routes

      • Any time an Item from this Route is sent it will trigger the new Conditional Print Route

    • Use the drop down menu under Route All To… to select applicable Routes

      • All items from the 1st Route will print with the Items from this Route

    • Use the drop down menu under And Still To These… to select applicable Routes

      • These Items will print from this Route only

Failover Print Routing

A Failover Print Route is an alternate printer route that will automatically print should the default printer fail.

Printer Failover Setup Instructions

Action

Display

  1. Tap the Printer Failover icon

  2. Tap the New Item icon ( + ) to create a new Printer Failover Route

  3. In the General Information section use the Text Field to name the new Printer Failover, i.e., Bar Left, Bar Right, Bar Middle, etc..

  4. Select appropriate Location

  5. In the Printers section select the Printers to use in the Printer Failover by assigning the value of 1 to the first printer, 2 for the second, and so on.

  6. To verify the new Printer Failover Route is functioning correctly, open the Default Printer to force the system to failover, and print.

The Default Printer that the new Failover Print Route is created for should not be the first printer in the Failover Print Route

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