Miscellaneous Settings - Portal Settings | SpotOn Reserve

Scheduling Mode

• Set to Default (accepts available online reservations at any time) or Spread (accepts 25% of the available online reservations per hour at each quarter hour).

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Members Get VIP Status

• If Loyalty is activated in SpotOn Reserve,, any guest whose mobile number is in the loyalty program will be automatically flagged as a VIP with the VIP star if this box is checked.

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Pager Type

• Spoton Reserve’s default setting is set to SMS (texting mobile numbers). However, SpotOn Reserve has integrated with Jtech and LRS pagers. SeatNinja must be run on the same WiFi network as the LSR/Jtech pagers for paging directly from SpotOn Reserve Host to the pager wafer. Changing this setting to LRS or Jtech means the system will page either the guest’s mobile phone or a pager they are provided.

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Sort Wait List by “Next To Be Seated”

• This switch will order the wait list by the next party to be seated, co-mingling Reservation and Wait List parties. If this switch is not checked, Reservations will appear below the Wait List, and guests on the Wait List will appear in order of arrival.

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Group Wait List by Reservation Status

• This switch, if checked, the wait list will group items by status into their own sections making it easier to see partially sat and checked in parties.

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Minutes Between Seating Parties

• Suggests the minutes in the box as a suggested wait time to each party put on the wait list to act as a “server cool down” and help Hosts prevent double/triple seating of servers.

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Auto-Acknowledge User Cancellations

• Causes wait list parties to disappear from the wait list if users respond with a cancelation to text messages or remove themselves from a wait list or a reservation using the SpotOn Reserve mobile app. With this box unchecked, user cancellations turn the party RED until tapped by the Host to clear.

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Confirm Reservations by Text 24 Hours In Advance

• When this box checked, every reservation will receive a text confirmation to their mobile number 24 hours in advance of their reservation day and time.

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Server Rotation Mode

• In either rotation mode, if a server's table assignments become full, then they will be skipped over. However, they will not lose their place in the rotation. Meaning, if a server is overdue for a table once one of their tables becomes available, they will automatically move and be first in line in the rotation for the next party.

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Round Robin

• Servers get assigned parties in the order they were first assigned to tables. If a new server comes on, they will be placed first in the rotation for the next party, and then will be put to the end of the rotation order once a assigned a party.

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Load Balanced

• Similar to Round Robin mode, but prioritizes balancing the load among servers.This can be observed with how new servers fit into an existing rotation. When a new server comes on they will remain at the front of the rotation until they catch up to everyone else.

  • For example, there are 3 servers on shift (A, B, C) and each is assigned to three tables. If servers A and B both have two parties sat when server C starts their shift, Server C will get the next two parties (assuming the tables they are assigned can accommodate the parties) before moving to the end of the rotation order. This mode can lead to servers being double and triple sat during the catch up process. If more than one server needs to play catch up, then they will rotate back and forth until caught up, and then join the rest of the rotation. Once everyone is caught up then it will work in a Round Robin fashion.

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Pager Escalation Mode

• The SpotOn Reserve Host Paging System escalates as the guest is repeatedly paged. If the current paging type isn't appropriate for the guest it will be skipped and the next one will be used instead (ie. a text cannot go to a land line phone, so the text message is skipped and a phone call is placed). A push notification is used by companies incorporating our SpotOn Reserve API into their own mobile app. 

  • Default: Push Notifications → Text Message → Phone Call → No Answer Message Returned

  • Text Only: Push Notifications → Text Message → Text Message → No Answer Message Returned

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