Remove / Void Item from Order

Quick Links

With SpotOn Restaurant POS it is very easy to remove/void item(s) from orders that were added in error, or that the guest simply changed their mind on. Items that have not been sent to the kitchen (or other) printer, can be removed from an order before they are sent. Items that have already been sent can be voided.

Remove an Item

Items that have not been sent to a printer are identified by a green mark, these items can be removed from the ticket before sending.

Action	Display
Select the item(s) to remove from the ticket This will open the Item Commands menu Tap the Remove button Verify the Item has been removed from the Order

Void an Item

Items that have already been sent to a printer will not have a green mark, these items must be voided.

Action

Display

Tap List Orders
Select Order with item(s) to be Voided
Select Item, or Items
- This will open the Item Commands menu
- It is possible to continue to select Items when the Item Commands menu is displayed
Tap the Void button
Select the appropriate reason for the Void from the Select Reason… menu
- Note: If more than one item is selected to void, only one reason will be applied to all selected items. If more than one reason is needed, the items will need to be Voided individually.
Verify Item has been voided from the Order
- Voided items display with a strike through the Item name and price, and the reason displays in red

If the Order has not yet been Sent, simply follow the steps in the section above for Removing an Item. Voiding an item is a Manager Only function.

Un-Void an Item

If the incorrect item has been Voided, the void can be reversed.

Action	Display
Tap List Orders Select appropriate Order Select the voided item(s) This will open the Item Commands menu You can continue to select Items when the Item Commands menu is open Tap the Unvoid button Verify the Item is no longer voided