Frequently Asked Questions | SpotOn Website

Owned by Will Castleberry
Last updated: Nov 13, 2024 by Will Castleberry
5 min read

This content is intended for SpotOn Website customers whose Website was created prior to October 2023. For customers of SpotOn Website after October 2023, please visit this FAQ for assistance.

Quick Links

Does SpotOn Website provide email address services?

We can set up email forwarding at no additional cost if you are registering a new domain through us.

Emails written to your business address (i.e @mybusinessname.com) will be sent to your personal email inbox. (i.e @gmail.com, @hotmail.com, etc.)

Check back for future updates to our business email service.

When will the online store be available?

The online store is coming soon in 2021.

How much does the website service cost?

Click here to request a FREE demo and learn more about our services.

Are there any startup fees?

There are no startup fees.

How many pages can I put on my website?

In addition to the 6 pages designed by your specialist, you can add and design unlimited pages using your editor access. 

You can also request additional pages designed by your specialist for an additional fee.

How long does it take to make a website?

Once we receive all of your content for your website, it will take about 48 business hours.

Can you build me a portal for my employees or customers to log into?

If you have a 3rd party login portal, we can link it to your website through a URL for your customers to use!

Can you insert software right into the website?

You can add links to your website that redirect to 3rd party software. You can also add supported widgets using the HTML section on the website editor or by providing us an embed code.

Can I play videos directly on my website?

You can add videos from YouTube and Vimeo using the Video Sections or Facebook videos through the HTML Section using an embed code provided by those companies. 

Can I play audio directly on my website?

You can add audio from SoundCloud as part of the Projects Feature or embed an iFrame player from SoundCloud or Spotify using the HTML Section if embedding is supported by the 3rd party. 

Can I just build the website myself?

We want to ensure you’re set up with an awesome foundation so it’s easy for you to make your own changes. Our design specialists will help you get set up. After your website is live, you will have access to the Website Editor and customize your site even more!

How many changes can I submit to my specialist?

You can submit up to 2 revision rounds per month included in your package. 

Do I own the domain I registered with SpotOn?

SpotOn will own domains acquired through or transferred to us as long as you continue with our website services. If you choose to leave SpotOn, we will release the domain to you upon request so you can transfer it to your new host.

Can SpotOn take over my current website and just make changes to that?

Our websites are platform-based. Therefore, while we can make a website that is similar in layout and design to your current site, we are unable to transfer it to our platform. We will build a new site within our template guidelines and strive to create a similar design.

I want to use the domain I bought previously from another company. Is this possible?

Yes! We can connect your SpotOn website to your existing domain. Just let your specialist know and provide them with access to the registrar where you originally purchased your domain (GoDaddy, Name, Google Domains, etc.). They will assist you in making the connection.

Can my sales representative just help build the site for me?

To provide you with the best service, our team of specialists is in charge of your site build. However, communication between you and our team can be handled by your sales representative with your written approval, or you may speak directly with our specialists.

Can I add Online Ordering to my SpotOn Website?

Definitely! We can link Online Ordering accounts to websites for clients of SpotOn Restaurant who have compatible hardware and software. Just let your specialist know that you would like your service linked. Learn more.

Can a SpotOn Appointments widget be added to my SpotOn Website?

Yes! Once you have set up your appointment software, we will be able to add a link for your clients to book right on your website! Appointments are available for all existing Website clients for one user.

Can customers check their loyalty on my website?

Customers can check their loyalty points by logging into our app. We can also add badges to your website that will allow users to easily find the app. Just let your specialist know you would like to add this feature.

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