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Reviews
The Reviews tab shows an overview of the business’s online review presence. Reviews will always pull the last 2 years of feedback data. Reviews are an excellent tool to help identify strengths and improve other areas by listening to customer feedback. SpotOn shows reviews from the following places:
SpotOn
Google
Yelp
Facebook
Zomato
Trip Advisor
City Search
Foursquare
Opentable
Reviews Overview
The top of the Reviews page is broken into four sections: Current Rating, Monthly Average Ratings, Average Ratings, and Total Written Reviews.
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Current Ratings: This is the average score of all sites that operate on a 1-5 rating. (Trip Advisor is the only site that doesn’t use the 1-5 rating scale) Monthly Average Ratings: This an average overall rating for each month over the last year. To view each month’s score, hold your cursor over the graph on the desired month. Average Ratings: This shows the average score from each site, with highest scores displaying first. Total Written Reviews: Displays the total number of written reviews on each site. |
Read Reviews
The second half of the Reviews page shows reviews in chronological order, with the most recent being first. Scroll to see more reviews.
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In the Reviews sections, each review will display with the date, site, rating, and the written review if applicable.
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Manage Reviews
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