Reviews | SpotOn Merchant Dashboard

Current Ratings

• This is the average score of all sites that operate on a 1-5 rating. (Trip Advisor is the only site that doesn’t use the 1-5 rating scale)

Monthly Average Ratings

• This an average overall rating for each month over the last year. To view each month’s score, hold your cursor over the graph on the desired month.

Average Ratings

• This shows the average score from each site, with highest scores displaying first.

Total Written Reviews

• Displays the total number of written reviews on each site.

In the Reviews sections, each review will display with the date, site, rating, and the written review if applicable.

1. Select a review from the list to view details

2. Select Visit Site on the right to open the review in a new browser tab to view

• SpotOn will send out an email notification when new reviews are written about the business. Those emails are sent to all users on the account.

• In order for you to respond to a review, you must follow the procedure laid out by the site it was posted on. In most instances a business would need to claim or create an account in order to respond on the specific site used for the review.

• Reviews are pulled based on the business address.

• SpotOn sends out review requests to customers using a custom algorithm. The email will show links to all of the sites that reviews are connected to and politely asks if the customer would be able to leave a review about their experience. (Please see image to the right for an example)