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Quick Links

Table of Contents

The same text paging system SpotOn Reserve uses for Waitlist parties is also available for Take-Out order notifications. Take-Out bubbles appear in the left hand panel of the Main Floor view below all reservations and waitlist parties, and are displayed in the Schedule view at the time entered.

Take-Out Orders and Notifications

Action

Display

Set up Take-Out Notification

  1. From the Main Floor screen, tap the blue Take Out button in the lower right hand corner of the screen

  2. Enter the quoted Estimated Wait Time (in minutes)

  3. Input the guest mobile phone number

  4. A take-out profile will display with the guest’s infomation

    • Tap New Take Out Note to add a note, i.e., an order number, special requests, or other important details

Set Up Take-Out Notification.mp4


Change Take-Out Order Status

Action

Display

  1. Tap the desired take-out bubble from the left hand panel of the screen

    • This will pull up the take-out profile

  2. Press theblue Order Status button in the upper right hand corner

  3. Select a status:

    • Making Order

    • Cooking

    • Ready in Restaurant

    • Curbside

Change Take-Out Order Status.mp4


Send Notification to Guest

Action

Display

  1. When the order is ready, tap the guest’s take-out bubble from the left hand panel of the screen to select them

  2. Press the green Page button at the top of the screen

Send Notification to Guest.mp4


Complete Take-Out Order

Action

Display

Complete Take-Out Order

  1. To close a take-out order, open the take-out profile by tapping the guest’s take-out bubble on the left hand panel of the screen

  2. Tap the redComplete button and select one of the following:

    • Picked Up

    • No Show

    • Cancel

Info

When a take-out order is Completed, it will be removed from the waitlist

Complete Take-Out Order.mp4