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With the SpotOn Virtual Terminal voids and refunds can both be done using the refund button. The terminal will automatically determine if the transaction should be voided or refunded based on if that transaction is batched out (settled) or not.

Refund Transaction

Action

Display

  1. Select Transactions to view the Transactions List

  2. Click Details on the transaction to refund

  3. Click Refund

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4. A Refund / Void Transaction screen will display advising “Confirm the Transaction ID and amount listed below to continue with voiding the transaction. This cannot be undone.”

  • Verify Transaction ID

  • Verify amount

5. If applicable, check the Send Receipt Email box

6. Click Process

  • If the Send Receipt Email box is was checked, a popup will display. Verify the email and click Send Email

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7. Once the refund / void is processed, the Transaction Details will display with the Transaction status showing voided / refunded

  • The Transaction List will also display the updated status of the transaction

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Info

Refund vs Void

  • Transactions in the Authorized state will be voided when using the “Refund” button.

    • The original transaction will display as ‘Voided’ when the Refund steps are completed.

  • Transactions in the Completed state will be refunded when using the “Refund” button.

    • The original transaction will display as ‘Refunded’ when the Refund steps are completed.