Refund / Void | SpotOn Virtual Terminal
- Rebecca Buesseler (Deactivated)
- Ariana R. (Deactivated)
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Void Transaction
With the SpotOn Virtual Terminal voids and refunds can both be done using the refund button. The terminal will automatically determine if the transaction should be voided or refunded based on if that transaction is batched out (settled) or not.
Refund Transaction
Action | Display |
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3. Click Refund |  |
4. A Refund / Void Transaction screen will display advising “Confirm the Transaction ID and amount listed below to continue with voiding the transaction. This cannot be undone.”
5. If applicable, check the Send Receipt Email box 6. Click Process [Refund/Void]
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7. Once the refund / void is processed, the Transaction Details will display with the Transaction status showing voided / refunded in the Show History field
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Refund vs Void
Transactions in the Authorized state will be voided when using the “Refund” button.
The original transaction will display as ‘Voided’ when the Refund steps are completed.
Transactions in the Completed state will be refunded when using the “Refund” button.
The original transaction will display as ‘Refunded’ when the Refund steps are completed.