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Action

Display

  1. Select Transactions to view the Transactions List

  2. Click Details anywhere on the desired transaction to refundview the Transaction Details

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3. Click Refund

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4. A Refund / Void Transaction screen will display advising “Confirm the Transaction ID and amount listed below to continue with voiding the transaction. This cannot be undone.”

  • Verify Transaction ID

  • Verify amount

5. If applicable, check the Send Receipt Email box

6. Click Process [Refund/Void]

  • If the Send Receipt Email box is was checked, a popup will display. Verify the email and click Send Email

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7. Once the refund / void is processed, the Transaction Details will display with the Transaction status showing voided / refunded in the Show History field

  • The Transaction List will also display the updated status of the transaction

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Info

Refund vs Void

  • Transactions in the Authorized state will be voided when using the “Refund” button.

    • The original transaction will display as ‘Voided’ when the Refund steps are completed.

  • Transactions in the Completed state will be refunded when using the “Refund” button.

    • The original transaction will display as ‘Refunded’ when the Refund steps are completed.