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Action | Display |
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1. Once SMS is enabled, the POS will now display a notification icon on the Pin pad screen | Warning |
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You cannot click/tap on this icon but it will display a badge/number if there are new notifications so you will have to pin-in to see the notifications |
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2. Once pinned in, a bell/notification icon will appear in the lower righthand corner 3. Click this icon will show the Notification Model | Info |
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If the message thread was started via an order from SpotOn Order and the customer input their name, the name will appear here, otherwise it will just show the number Notifications/Texts show up when an online order is placed and the default text is sent out OR the customer texts the restaurant This shows in reverse sort order with the most recent at the top There is no way from the frontend for the merchant to start a new unsolicited thread/conversation with a customer You can delete individual conversations, otherwise conversations will be deleted after 100 days
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4. If you click into a thread, you’ll see the conversation on the left hand side and the order(s) on the right hand side. If multiple orders are tied to this customer, you can select one of them, then click/tap on “Edit Order” to navigate to the order view to edit the order | Tip |
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Clicking into a notification to view the conversation will mark the notification as read. |
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5. Sending a response will show a small animation under the text until it is sent and then a time stamp will appear |  |
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If it fails to deliver, it will change to an alert icon instead of the time stamp (ignore arrows in screenshot- those only display on devices with no touch screen). |
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FAQ
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Are pictures supported?
A: No, an inbound text with a picture will not send/show up
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Is there a character limit?
A: 950 characters
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Can I block numbers?
Yes, in BOH you have to manually add the phone number to the Blocked Numbers list under Locations > Settings | Info |
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Note: We do keep a record of blocked incoming text messages in the database (for 1 year), this is not visible to the merchant- but we can pull them if needed. |
| (Coming Soon) |
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