SMS Text Messaging | SpotOn Order
- AH (Deactivated)
- Rebecca Buesseler (Deactivated)
Quick Links
SpotOn Order Text Messaging
Initial Setup
Action | Display |
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1. From BOH, tap the Locations icon 2. In the Settings section, scroll to SMS Enabled, and tick the checkbox 3. In the SMS Number line, select Acquire Number
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4. Return to the BOH menu 5. Tap the Order Types icon 6. Select the SpotOn Order order type 7. In the Settings section, tick the Send Curbside Pickup Text Message to Customer (only for SpotOn Order’s Orders) box |  |
8. The merchant can choose to enter in their own custom message in the Custom Curbside Text Message Body field and can choose to use the variables listed out to populate things such as <Order Number> in the outbound text. * %LOCATION_NAME% -The SpotOn Order display name of the current location * %ORDER_NUMBER% - The order ID number * %ORDER_TIME% - The scheduled time of the order * %ORDER_TOTAL% - The total cost of the order in dollars If the merchant does not enter copy, the default text that will be sent to customers when an online order is place will read: “Thank you for your order at <Location Name>, <Order Number> should be ready at <Pickup Time>. Please respond to this message when you arrive.” |
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Please Note: For the restaurant name to display, there must be a Display Name added in the DineLoyal/SpotOn Online Ordering Settings section in the Locations settings |
FOH Workflow
Action | Display |
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1. Once SMS is enabled, the POS will now display a notification icon on the Pin pad screen | |
2. Once pinned in, a bell/notification icon will appear in the lower righthand corner 3. Click this icon will show the Notification Model | |
4. If you click into a thread, you’ll see the conversation on the left hand side and the order(s) on the right hand side. If multiple orders are tied to this customer, you can select one of them, then click/tap on Edit Order to navigate to the Order View to edit the order | |
5. Sending a response will show a small animation under the text until it is sent, and then a time stamp will appear | |
SMS Quick Response BOH Setup
SpotOn Restaurant POS has the ability to program 3 “Quick Response” SMS text messages per Order Type. This eliminates the need for users to type out individual texts to their guests.
Action | Display |
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1. In the BOH, click the Locations icon | |
2. Select the appropriate Location 3. In the Settings section, confirm that the SMS Enabled checkbox is selected and an SMS Number is in use | |
4. Return the main BOH dashboard and select the Order Types icon | |
5. From the left hand panel, select the desired Order Type | |
6. In the Settings section, click the View / Edit button next to SMS Quick Responses | |
7. Click Add new Quick Message | |
8. Type in the new Quick Message in the newly populated text box 9. Click Save | |
10. Repeat as needed for other Order Types | |
SMS Quick Response FOH Flow1. Start an order 2. Open the Ticket Commands menu 3. Tap Customer Info | |
4. Search for the customer, or add new customer 5. Attach the customer to the order | |
6. Send the order 7. Press the Notifications icon in the bottom right (the bell icon)
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8. Select the desired SMS Text Messaging thread 9. Select the current Order from the Customer’s Orders panel on the right | |
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10. Select the desired Quick Response | |
11. Press Send Message | |
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FAQ
Are pictures supported?
No, an inbound text with a picture will not send/show up
Is there a character limit?
950 characters
Can I block numbers?
Yes, in BOH you have to manually add the phone number to the Blocked Numbers list under Locations > Settings
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