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Items that have already been sent to a printer will not have a green mark, these items must be voided. 

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Action

Display

  1. Tap List Orders

  2. SelectOrder with item(s) to be Voided

  3. SelectItem, or Items

    • This will open the Item Commands menu

    • It is possible to continue to select Items when the Item Commands menu is displayed

  4. Tap the Void button

  5. Select the appropriatereason for the Void from the Select Reason… menu

    • Note: If more than one item is selected to void, only one reason will be applied to all selected items. If more than one reason is needed, the items will need to be Voided individually.

  6. Verify Item has been voided from the Order

    • Voided items display with a strike through the Item name and price, and the reason displays in red

Info

If the Order has not yet been Sent, simply follow the steps in the section above for Removing an Item. Voiding an item is a Manager Only function.

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