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Table of Contents

Reviews

The Reviews tab shows an overview of the business’s online review presence. Reviews will always pull the last 2 years of feedback data. Reviews are an excellent tool to help identify strengths and improve other areas by listening to customer feedback. SpotOn shows reviews from the following places:

  • SpotOn

  • Google

  • Yelp

  • Facebook

  • Zomato

  • Trip Advisor

  • City Search

  • Foursquare

  • Opentable

Tip

Please Note: Reviews from third party websites can take up to 72 hours to report in the Reviews Tab of your Merchant Dashboard

Reviews Overview

The top of the Reviews page is broken into four sections: Current Rating, Monthly Average Ratings, Average Ratings, and Total Written Reviews.

Details

Display

Current Ratings

:

  • This is the average score of all sites that operate on a 1-5 rating. (Trip Advisor is the only site that doesn’t use the 1-5 rating scale)

Monthly Average Ratings

:

  • This an average overall rating for each month over the last year. To view each month’s score, hold your cursor over the graph on the desired month.

Average Ratings

:

  • This shows the average score from each site, with highest scores displaying first.

Total Written Reviews

:

  • Displays the total number of written reviews on each site.

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Read Reviews

The second half of the Reviews page shows reviews in chronological order, with the most recent being first. Scroll to see more reviews.

Details

Display

In the Reviews sections, each review will display with the date, site, rating, and the written review if applicable.

Click

  1. Select a review from the list to view details

Click the

  1. Select Visit Site

button

  1. on the right to open the review in a new browser tab

and view the site the review was pulled fromImage Removed

  1. to view

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Manage Reviews

Details

Display

  • SpotOn will send out an email notification when new reviews are written about the business. Those emails are sent to all users on the account.

  • In order for you to respond to a review, you must follow the procedure laid out by the site it was posted on. In most instances a business would need to claim or create an account in order to respond on the specific site used for the review.

  • Reviews are pulled based on the business address.

  • SpotOn sends out review requests to customers using a custom algorithm. The email will show links to all of the sites that reviews are connected to and politely asks if the customer would be able to leave a review about their experience. (Please see image to the right for an example)

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