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Action

Display

1. Once SMS is enabled, the POS will now display a notification icon on the Pin pad screen

Warning

You cannot click/tap on this icon but it will display a badge/number if there are new notifications so you will have to pin-in to see the notifications

2. Once pinned in, a bell/notification icon will appear in the lower righthand corner

3. Click this icon will show the Notification Model

Info

  • If the message thread was started via an order from SpotOn Order and the customer input their name, the name will appear here, otherwise it will just show the number

  • Notifications/Texts show up when an online order is placed and the default text is sent out OR the customer texts the restaurant

  • This shows in reverse sort order with the most recent at the top

  • There is no way from the frontend for the merchant to start a new unsolicited thread/conversation with a customer

  • You can delete individual conversations, otherwise conversations will be deleted after 100 days

4. If you click into a thread, you’ll see the conversation on the left hand side and the order(s) on the right hand side. If multiple orders are tied to this customer, you can select one of them, then click/tap on Edit Order to navigate to the Order View to edit the order

Tip

Clicking into a notification to view the conversation will mark the notification as read.

5. Sending a response will show a small animation under the text until it is sent, and then a time stamp will appear

Warning

If it fails to deliver, it will change to an alert icon instead of the time stamp (ignore arrows in screenshot- those only display on devices with no touch screen).

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SMS Quick Response BOH Setup

Tip

Feature release: 06/07/2022

SpotOn Restaurant POS has the ability to program 3 “Quick Response” SMS text messages per Order Type. This eliminates the need for users to type out individual texts to their guests.

Action

Display

1. In the BOH, click the Locations icon

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2. Select the appropriate Location

3. In the Settings section, confirm that the SMS Enabled checkbox is selected and an SMS Number is in use

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4. Return the main BOH dashboard and select the Order Types icon

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5. From the left hand panel, select the desired Order Type

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6. In the Settings section, click the View / Edit button next to SMS Quick Responses

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  • The SMS Quick responses pop up will display, showing any existing responses

7. Click Add new Quick Message

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8. Type in the new Quick Message in the newly populated text box

9. Click Save

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10. Repeat as needed for other Order Types

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SMS Quick Response FOH Flow

1. Start an order

2. Open the Ticket Commands menu

3. Tap Customer Info

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4. Search for the customer, or add new customer

5. Attach the customer to the order

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6. Send the order

7. Press the Notifications icon in the bottom right (the bell icon)

  • The Notifications popup will display, showing all SMS Messaging

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8. Select the desired SMS Text Messaging thread

9. Select the current Order from the Customer’s Orders panel on the right

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  • The Order Details will display on the right and the pre-set Quick Responses will display on the left

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10. Select the desired Quick Response

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11. Press Send Message

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  • The SMS Quick Response message will be sent to the customer

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FAQ

Are pictures supported?

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