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Reviews
The Reviews tab shows an overview of the business’s online review presence. Reviews will always pull the last 2 years of feedback data. Reviews are an excellent tool to help identify strengths and improve other areas by listening to customer feedback. SpotOn shows reviews from the following places:
SpotOn
Google
Yelp
Facebook
Zomato
Trip Advisor
City Search
Foursquare
Opentable
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Please Note: Reviews from third party websites can take up to 72 hours to report in the Reviews Tab of your Merchant Dashboard |
Reviews Overview
The top of the Reviews page is broken into four sections: Current Rating, Monthly Average Ratings, Average Ratings, and Total Written Reviews.
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Current Ratings |
Monthly Average Ratings |
Average Ratings |
Total Written Reviews |
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Read Reviews
The second half of the Reviews page shows reviews in chronological order, with the most recent being first. Scroll to see more reviews.
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In the Reviews sections, each review will display with the date, site, rating, and the written review if applicable. |
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Manage Reviews
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To disable this feature, go to Hub > Edit > Reviews and uncheck the Notify merchants about new reviews checkbox
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To disable this feature, go to Hub > Edit > Reviews and uncheck the Notify Customers to Review checkbox