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Loyalty Rewards
There are two ways for a loyalty account to be added to an Order: the Order View and from Checkout
From Order View
Action | Display |
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2. Select Loyalty |
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3. Customers can sign in with their phone number or by scanning QR code from the consumer app or their Loyalty Card with the back camera of the Serve |
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4. SpotOn Serve will recognize if the guest is a new Loyalty customer and have them sign up with their phone number, or will display an existing Loyalty customer’s rewards
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From Checkout
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Note: This information will be printed on the reciept. |
Action | Display |
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Apply Loyalty banner is visible before selecting a payment method
2. Tapping Apply Loyalty shows the same phone number/QR code screen from above to sign in to loyalty. The number of spots earned from this order is displayed after payment
3. If the phone number entered is associated with an existing loyalty account, the customer can see their earned rewards and can choose to redeem one
4. Once a loyalty account is attached, the Redeem Reward banner displays with the phone number associated with the loyalty account
5. After paying, the summary will display:
The number of spots spent (and the subsequent monetary discount that is deducted from the Sale Amount)
The number of spots earned from this order
The number of spots remaining on this loyalty account
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2. Select the Reward or Deal the guest wishes to use |  | ||
3, Select the blue Redeem button in the lower right corner |  | ||
4. A confirmation of the redeemed reward will display. Select Continue |  | ||
5. After the reward has been applied, process the remaining balance with the desired payment method 6. The Sale Amount, Rewards Redeemed, Amount Received, Change Due, and any additional rewards earned will appear on the confirmation screen
7. Choose to email or print the receipt |  |