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Reviews
The Reviews tab shows an overview of the business’s online review presence. Reviews will always pull the last 2 years of feedback data. Reviews are an excellent tool to help identify strengths and improve other areas by listening to customer feedback. SpotOn shows reviews from the following sites:
Google
Yelp
Facebook
Zomato
Trip Advisor
City Search
Foursquare
Opentable
Reviews Overview
The top of the Reviews page is broken into four sections, Current Rating, Monthly Average Ratings, Average Ratings, and Total Written Reviews.
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Current Ratings: This is the average score of all sites that operate on a 1-5 rating. (Trip Advisor is the only site that doesn’t use the 1-5 rating scale) Monthly Average Ratings: This an average overall rating for each month over the last year. To view each month’s score, hold your cursor over the graph on the desired month. Average Ratings: This shows the average score from each site, with highest scores displaying first. Total Written Reviews: Displays the total number of written reviews on each site. |
Read Reviews
The second half of the Reviews page shows reviews in chronological order, with the most recent being first. Scroll to see more reviews.
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In the Reviews sections, each review will display with the date, site, rating, and the written review if applicable.
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Manage Reviews
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