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This feature will be available on July 7, 2021
Partial Refunds FAQs
What are partial refunds?
A partial refund is when the seller refunds part of the customer's total transaction.
How do I partially refund a transaction?
You can partially refund a transaction by accessing the Virtual Terminal and clicking on the desired transaction on the “Transactions” page (https://dashboard.spoton.com/terminal/transactions/ ). You will be taken to the transaction’s details where he/she can click the refund button (in the upper right corner) to set the refund amount and confirm the return details.
Can every SpotOn plan process partial refunds?
No. Partial refunds can only be done for merchants with an active NMI configuration, a TransIT Pax A920 device, or for transactions on the “Transactions” page located in the Virtual Terminal, Payments app, or Online Ordering (VT refunds not displayed in Restaurant Reporting).
Can I process a partial refund for all tender types?
No, tender types that can be partially refunded are:
Credit Cards
Debit Cards (non-PIN)
PayPal and Venmo QR Code Checkout (coming soon)
Cash
Which tender types cannot process a partial refund?
Checks (only full transaction refund)
PIN-enabled Debit cards
Gift Cards (currently only full transaction refund)
Can I process multiple partial refunds for an individual transaction?
Yes, you can process several partial refunds per transaction.
When should a customer expect to see their partial refund in the bank?
Between 1-3 days.
Will refunds come from my bank account or from my daily balance?
It depends on the time of the transactions and the time of the refund. In most cases, a refund would act as a debit transaction in the merchant’s daily batch.
What happens if I process a refund but don't have enough funds in my daily balance?
You would see a negative deposit for the amount of the refund.
Will the customer receive a receipt for the refund?
Yes, a receipt will be emailed to the customer automatically. Receipts can be re-sent manually via the “Transactions” page.
Will I see the partial refund in my sales reporting?
Yes, you can find the partial refund under the refund column in the sales report.