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Quick Links

BOH Online Order Notification Settings

Action

Display

1. In the main BOH screen, select the Station Types icon

2. Select the appropriate station

3. In the Handheld section, check the Online Order Notifications check box

  • This will enable Online Order Notifications on the SpotOn Sidekick device (PAX A920)

FOH Online Order Notifications

Display

Information

  • If Online Order Notifications is enabled, when a guest of the restaurant completes an online order the Sidekick will display a notification of the incoming online order

Notifications will only appear on the List Order screen.

If you are on the Menu or Payments screen then you will need to return back to the List Order screen to see the new notifications that come in.

If you are on any other screen of the Sidekick, after ten seconds you will be brought back to the Order List screen where you will see the online ordering notifications.

However, if you are on the order view screen and there are unsent items then the ten seconds will not apply, and you will need to send/remove the unsent item to either have the ten seconds kick in or return to the List Order screen to receive online ordering notifications.

  • In the online order notification there is a number next to New Online Order

    • This represents the number of new orders that come in and not the number of notifications

  • In the notification you will have two options to select from:

    • View

    • Mark as Read

  • When View is pressed, the user will be taken to the Order View screen

  • If Mark as Read is pressed, the notification will clear from the screen and not return

    • Additionally, since it was only the notification that was Marked as Read on the List Order screen the new online order will still have the blue border and will be displayed in Not Viewed section

  • Online orders are grouped into two sections:

    • Not Viewed: at the top with blue borders

      • These are all new online orders that have been received, which were not viewed yet

    • Viewed: at the bottom without blue borders

      • Already viewed orders

If you tap on one of the new online orders from the Not Viewed section, to open the Order View screen and then close it, you’ll find this order grouped as Viewed

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