The refund process allows you to issue refunds to your guests using the SpotOn POS system, regardless of where the order was processed. You may issue a full refund for orders, items, surcharges, and partial or full refunds for tips.
Refunds can be completed for orders processed on the Restaurant Point-of-Sale, SpotOn Serve, SpotOn Order, or via SpotOn QR ordering.
Follow the Back of House instructions below to enable refunding on your SpotOn Restaurant POS.
Note: You may process refunds on the Restaurant POS if you are a TransIT and/or NMI payment processing customer. If you're unsure, please contact our support team to confirm at (877) 814-4102.
Please see Process Refunds | SpotOn Restaurant FOH to view the Front of House process for refunds on the POS.
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