Quick Links
Search/Create Customer Loyalty
SpotOn Loyalty must be enabled in the BOH settings - Please see Loyalty Setup | SpotOn Restaurant for more information
Action | Display |
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1. Tap the Show Commands button, then select Loyalty If Loyalty is not enabled, you will not see the the Loyalty button | |
2. Use the Search field to search for the customer by name, email, or phone number
Please note this is a DIFFERENT database than the customer/delivery database | |
3. If there are no matching customers (i.e., no existing loyalty account for this customer), tap New Customer | |
4. Input the customer details
5. Tap Accept | |
6. The new customer details will display, and you may now choose to Attach to Current Order (if there is an order already started)
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Redeeming a Reward
Action | Display |
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1. If you Search for a customer account that has earned Spots for rewards, or has available deals, these will be displayed in the customer’s details 2. Tap Attach to Order to attach this Loyalty account to the order | |
3. Select a reward or deal to see the details 4. Select Redeem
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5. The reward or deal will be applied to the Order Summary and update the Balance Due Please note that only one reward may be redeemed at a time | |
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